Frequently Asked Questions

General

- Can I apply if I have less-than-perfect credit?
Yes. Less-than-perfect credit will not necessarily prevent you from qualifying for a eMoneyUSA’s products. Even if you have been turned down by other lenders in the past, we may be able to provide you with a convenient credit option that fits your needs.
- How do I know that I have been approved?
You will receive an email notification once your application has been conditionally approved. eMoneyUSA reserves the right to make adjustments to your approval until the time you receive the funds in your bank account based on new information regarding your application.
- When will I receive my funds?
If your application is approved by 5pm CT Monday – Thursday, you will generally receive your funds by the next business day. If your application is approved between 5pm CT Thursday- 7pm CT Sunday, you will generally receive funds on Monday (unless Monday is a bank holiday).

The exact time of funding depends on when your bank will post ACH (Automated Clearing House) credits to your bank account. If you expect to receive funds on a certain day, but do not see the funds in your bank account, you should contact your bank's ACH department. They should be able to tell you when the funds will become available. View our Rates and Terms for more information on funding times.

- How do I update my bank information?
To update your bank information, you should contact our Customer Service Team via email at support@emoneyusa.com or phone at 866-986-3696. Please make all information changes at least three business days before your loan payment due.
- How do I provide payment information to the Collections Department?
Please call us at 866-986-3696 if you would like to set up a payment via debit card or any other method.
- Do I need to fax or email any documents?
In many instances proof-of-income is required prior to your application being approved.
- What if I don't have the money in my bank account to satisfy my upcoming payment?
You must contact us immediately to set up payment arrangements. If your debit is returned unpaid from the bank for any reason, we will initiate collection procedures.
- When I make a repayment, how soon can I receive another loan?
This depends on your product and the laws of your state of residence. Please refer to the Rates and Terms page of your state for more information.
- Why do I receive emails from eMoneyUSA?
eMoneyUSA may use email to keep you informed of your approval, repayment reminders, confirmations, promotions and more. This makes it very important that you receive all e-mail communication from eMoneyUSA concerning your account. If our e-mail accidentally goes into your junk box find the e-mail right click on the e-mail and hit "not junk" so you can safely receive our e-mail.

To ensure you receive important emails from eMoneyUSA, please take a moment to add our email address support@emoneyusa.com to your address book or to your SPAM "good list" or "whitelist". This helps your email provider recognize eMoneyUSA as a trusted email source.

If you are still not receiving emails from eMoneyUSA, please contact our Customer Service Team.

Installment Loan

- What is an installment loan?
An installment loan is a medium-term loan, usually of a higher principal amount than a payday loan, which is repaid gradually in scheduled payments over several months. A eMoneyUSA installment loan may also be repaid early at any time without any prepayment charges. Installment loans are only available in certain states. Please visit our Rates and Terms page to learn about availability.
- How much money can I receive?
Our installment loan customers typically qualify for higher loan amounts. The amount of your loan depends on your state laws and the information provided in your online loan application. After successful loan repayment, we may increase your loan amount on future loans. Please visit our Rates and Terms page to see rules specific to your state.
- What time will the funds be in my bank account?
For ACH's, if your application is approved by 5pm CT Monday – Thursday, you will generally receive your funds by the next business day. If your application is approved between 5pm CT Thursday- 7pm CT Sunday, you will generally receive funds on Monday (unless Monday is a bank holiday).

The exact time of funding depends on when your bank will post ACH (Automated Clearing House) credits to your bank account. If you expect to receive funds on a certain day, but do not see the funds in your bank account, you should contact your bank's ACH department. They should be able to tell you when the funds will become available. View our Rates and Terms for more information on funding times.

- What are my repayment options?
Installment loans provide you with the following repayment options:

Installment Payments

You may pay back your loan principal plus accrued interest in a number of scheduled payments made over several months

Full Payment

You may pay back your loan in full at any time without any prepayment charges

Early or Partial Payment

You may make an early or partial principal payment on your installment loan at any time with no prepayment penalties
- How do early or partial payments affect my loan?
By making payments prior to your due dates (early payments), you may be able to repay you loan in a shorter timeframe, affecting your repayment schedule in the following ways:

Excess payments received on a scheduled installment due date will be credited to your loan principal at the time made and not credited to upcoming installments. Therefore, the next installment must be paid as scheduled. Early payments may reduce one or more of the following:

  • The total amount of interest you are scheduled to pay under your loan agreement
  • The number of payments you must make
  • The amount of your final payment
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